User interaction framework for delivery

The /userInteraction framework for delivery allows the Service Provider to:

1. Request additional information from the user once the service delivery process has started with fields.

2. Push an action to be performed by the users device with action.

For a complete look at the architecture and the order of operations have a look at our Architecture pages.

/userInteraction is an API operation like any other of the ones listed in the developer portal API page, for example /ccm/install. The difference is that instead of interacting with the card, the SP gets to interact with the user.

The general flow of service delivery with /userInteraction and field (the flow is the same for action):

API

As described in the API documentation under the title Service Delivery requests, as soon as the Service Provider receives the service delivery request from the client, it will be able to request specific data from the user or make the client do an action, in other words, do a user interaction. To do that, the Service Provider just needs to POST a JSON formatted request to the /userInteraction endpoint that is either a field or action.

Field

The information that is requested from the user is presented in a form to which many fields can be added. Each field defined in the request has a direct correspondence with a system UI component that will be rendered in the form shown to the user. For a better user experience grouping of related fields is a good idea although generally the forms should be kept as short as possible. Once a user is done with a form they submit it with the submit button. This means that if a field depends on input from another field they need to be in separate forms.

If the Service Providers service requires some information from the user before starting service delivery, we recommend to use the Service Description mechanism rather than field, as it has been designed to be used in the setup phase.

A user interaction request is composed by an array fields. Each element of fields is described in the following table:

And finally, this is the list of type and format supported:

Date field

Input text field

Text field

Checkbox field

Option field

Payment card

{
                  "cardNumber": "XXXXXXXXXXXXXXXX",
                  "expiryMonth": "XX",
                  "expiryYear", "XXXX",
                  "cvv", "XXX"
                }

API

The Service Provider should POST a JSON formatted request to the /userInteraction endpoint similar to the following structure:

{
          "fields": [{
            "label": {
              "en": "English label",
              "se": "Swedish label"
            },
            "id": "any_field_id",
            "type": "edit",
            "format": "number"
            ...
          }],
          "encrypted": "false"
        }

Result

The userInteraction request will yield an operationId and UUID. After some time (the user is filling in the required information) the Service Provider will receive the ID of the operation, a status code and the results. The result will be in JSON and formatted like for example:

{
          "operationId": "0276F6A6-E21C-4307-B63C-1F70D6C36045",
          "sessionId": "C4D14B40-8F1C-456C-A7E2-4069B5F8CBBC",
          "statusCode": 200,
          "fields": {
            "any_field_id": "field_string_value"
          }
        }

Encryption

It is possible to specify that the data submitted by the user travels encrypted from the mobile client to the Service Provider, so that sensitive data such as payment card details cannot be compromised.

Encrypted user interactions are done with a combination of symmetric and asymmetric encryption. An ephemeral AES key is generated by the client and used to encrypt the /userInteraction data. Then, this key is encrypted with the public key of the Service Provider. The client returns the ephemeral-key encrypted data, and the public-key encrypted ephemeral key. Upon receival, the Service Provider decrypts the ephemeral key with its private key, and then, with the newly decrypted ephemeral key, decrypts all the data.

To activate encryption the Service Provider needs to pass a public key as a certificate along with the service description:

{
          "title": "The encrypted userInteraction service",
          "description": "This is an encrypted userInteraction service.
          Keep out of reach from children.",
          ...
          "certificate": [A X.509 certificate encoded as ASN1.DER]
        }

To encrypt a /userInteraction the Service Provider must also set the encrypted flag to true like for example:

{
          "fields": [{
            "label": {
              "en": "English label"
            },
            "id": "any_field_id",
            "type": "edit",
            "format": "number",
            ...
          }],
          "encrypted": "true"
        }

The encrypted data together with the encrypted ephemeral key will be sent back as previously described in the Result section but with the fields being encrypted and the additional field "ephemeralKey":

{
          "operationId" : "0276F6A6-E21C-4307-B63C-1F70D6C36045",
          "sessionId" : "C4D14B40-8F1C-456C-A7E2-4069B5F8CBBC",
          "statusCode": 200,
          "fields": {
            "any_field_id": [byte array in a hex form]
          },
          "ephemeralKey": [byte array in a hex form]
        }

The "ephemeralKey" is encrypted using RSA/OAEP algorithm with a SHA512 for hashing and MGF1 Padding (RSA/NONE/OAEPWithSHA512AndMGF1Padding). To obtain field data one needs to decrypt the "ephemeralKey" first and then using the obtained key to decrypt each field separately using AES/CBC algorithm with a PKCS7 padding (AES/CBC/PKCS7Padding). As initialization vector an array with 16 zero bytes can be used.

Example

Show the user a policy text plus a checkbox for accepting the very same.

{
            "fields": [
              {
                "label": {
                  "en": "Generic Brands collects information to provide a
                  better service our users. The information we collect might
                  include your name, telephone number and credit card."
                },
                "id": "my_text_field_id",
                "type": "edit",
                "format": "text"
              },
              {
                "label": {
                  "en": "I accept terms and conditions"
                },
                "id": "my_text_checkbox_id",
                "type": "checkbox"
              }
            ],
            "encrypted" : "false"
          }

Returned when user checks box and presses submit

{
          "operationId" : "MOCK",
          "sessionId" : "MOCK",
          "statusCode": 200,
          "fields": {
            "my_text_field_id": "",
            "my_text_checkbox_id": "true"
          }
        }

Action

By sending list of action to the client the Service Provider can make the client perform a sequence of actions or a single action, for example make a call. The structure of the action object is described in the following table:

When the client receives an action it will complete it to the best of it's ability, however, sometimes the client is unable to complete the action. For example a UI client running on the users phone will have no problem calling a phonenumber, however, a tablet UI client might not be able to do the same if it doesn't have a SIM. In this case the tablet UI client will instead show the user the description text as well as any passed parameters, so that the user can compete the action on another device.

Names

There is only a single action right now, called phonecall. It has a single parameter called number which contains the phonenumber that the UI client should call.

phonenumber action JSONObject with number parameter set to +46XXXXXXXXX:

          {
            "description": { /* ... */ },
            "name": "phonenumber",
            "parameters": {
              "number": "+46XXXXXXXXX"
            }
          }
        

API

The Service Provider should POST a JSON formatted request to the /userInteraction endpoint similar to the following structure:

{
          "actions": [{
            "description": {
              "en": "English description",
              "se": "Swedish description"
            },
            "name": "any_action_name",
            "parameters": {
              "parameter_name": "parameter_value",
              "parameter_name": "parameter_value"
            }
          }],
          "encrypted": "false"
        }

Example

{
          "actions": [{
            "description": {
              "en": "Call this number +46XXXXXXXXX"
            },
            "name": "phonecall",
            "parameters": {
              "number": "+46XXXXXXXXX"
            }
          }]
        }

On the client side this is what is received:

          {
            "operationType": "action",
            "operationId": [omitted],
            "encrypted": false,
            "completed": false,
            "actions": [{
              "description": "Call this number +46XXXXXXXXX",
              "name": "phonecall",
              "parameters": {
                "number": "+46XXXXXXXXX"
              }
            }]
          }
        

The result would be that the UI client calls the number +46XXXXXXXXX.